FAQ

My Account

To create a new account, please click on “Join” button on right top of the home page, and then follow up the steps as shown. To retrieve your password, please click on “Forgot your password” above the “Sign in” button and enter your registered email address. We will send your password to your email address.

Ordering

Can I change or cancel my order once the order is confirmed?

Yes, you can change or cancel your order before you submit the payment. Once payment received, we will send your order as soon as possible. Request to change or cancel after payment made is not accepted as the item may have been sent already.

Why would my order be cancelled when I prepare to pay for it?

Your order will be cancelled if we could not confirm your payment in 7 days after the order was placed. If you need to postpone payment, please notify us via email.

How do I check my order status?

Once we have dispatched your order, tracking information will be sent to your registered email address, or you may find the tracking information from “My account”.