Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

If your item arrives damaged or "dead on arrival", we will arrange a replacement and cover the cost of sending the replacement to you, sending the damaged or “dead on arrival” item back to us is at the buyers responsibility. Please note the damaged or DOA item must be returned before the replacement can be sent. All items damaged or DOA must be reported within 14 days of receiving the item. After the 14 days if you have any problems regarding your item all postage costs are at the buyers responsibility. The buyer must cover all postage costs involved.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kitchennhome.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@kitchennhome.com.au and we will contact you for the return address.

Shipping

We use Australia Post eParcel system to ship all of the items with tracking. Your order will be dispatched within 1 – 5 business days after payment confirmed, and most of them will be sent within 24 hours. .